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Help and support
Quick answers to the things most likely to hold up a contribution or claim.
My contribution did not go through
Check that your wallet holds enough SOL for the amount plus the network fee, and that the amount fits your remaining limit and the remaining goal. A rejected transaction takes no SOL beyond the network fee.
The launch is initializing
The creator's presale account is still being confirmed on chain. Wait briefly and reload the page.
I cannot claim tokens yet
Contributor tokens become claimable at the scheduled launch time, one hour after the goal fills. Creator reserves start unlocking on day 61. Your wallet also needs SOL to submit the claim.
Contact Parcel
Message Parcel on X. Include your X handle, a link to the launch, what you expected to happen, and the Solana transaction reference.